1. Introduction

Mughal Hospitality (“we”, “our”, or “us”) is committed to protecting the privacy and personal information of our guests and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or stay at our property.

By using our services, you agree to the terms of this Privacy Policy.

2. Scope of Policy

This Privacy Policy applies to:

• Guests booking or staying at Mughal Hospitality Property
• Visitors using our website or contacting us
• Individuals interacting with us through third-party platforms (e.g., booking websites)

3. Information We Collect

We may collect the following types of personal information:

3.1 Personal Identification Information

• Full name
• Phone number
• Email address
• Residential address
• Government-issued ID details

3.2 Booking Information

• Check-in and check-out dates
• Number of guests
• Payment and billing details

3.3 Technical Information

• IP address
• Browser type
• Device information
• Website usage data (via cookies or analytics tools)

3.4 Additional Information

• Special requests (e.g., preferences, accessibility needs)
• Communication records with us

4. How We Collect Information

We collect information through:

• Direct interactions (booking forms, check-in forms, calls, messages)
• Online platforms (Airbnb, Booking.com, etc.)
• Automated technologies (cookies and website analytics)

5. Use of Your Information

We use your information for the following purposes:

• To process and manage bookings
• To verify guest identity at check-in
• To provide customer support and respond to inquiries
• To improve our services and guest experience
• To comply with legal and regulatory requirements
• To communicate important updates or offers (if consent is provided)

We ensure that personal data is used lawfully, fairly, and transparently. 

6. Sharing of Information

We do not sell your personal data. However, we may share your information with:

• Payment processors for secure transactions
• Government authorities where required by law
• Third-party booking platforms (if booking made through them)
• Service providers assisting in operations (e.g., housekeeping coordination, IT support)

All third parties are required to handle your data securely.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

Access to personal data is restricted only to authorized personnel.

8. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill booking and service obligations
• Comply with legal, tax, or regulatory requirements

After this period, data may be securely deleted or anonymized.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyze website traffic
• Remember user preferences

You may choose to disable cookies through your browser settings; however, some features of the website may not function properly. 

10. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for data usage (where applicable)

To exercise your rights, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

13. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us by emailing to us at contact@mughalhospitality.com